Aurelia Tote

1. Order Processing Time
All confirmed orders are processed within 2–4 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping and Delivery
We offer pan-India shipping through trusted courier partners.
Delivery typically takes 3–8 business days, depending on the delivery location.
In rare cases (e.g., remote areas or high-volume seasons), delivery may take slightly longer.

3. Shipping Charges
Free shipping may be available on select products or promotional offers.
Shipping fees, if applicable, will be clearly shown at checkout before payment.

4. Tracking Your Order
Once shipped, you will receive an email or SMS with your tracking ID and link to monitor your shipment’s progress.
If you face any tracking issues, you can contact our support team.

5. Return to Origin (RTO)
If a shipment is returned to origin (RTO) due to:
- Incorrect address provided by the customer
- Phone number not reachable/unavailable
- Refusal to accept delivery
- Failure to collect the package from the courier (if applicable)
The re-shipping cost must be borne by the customer to re-dispatch the order.
We will notify you via email or phone and share the payment link for the additional shipping fee before reshipping.

6. International Shipping
Currently, we do not offer international shipping. We only ship within India.

7. Delayed or Lost Shipments
While we work with reliable courier partners, delays or losses due to natural calamities, strikes, or unforeseen courier disruptions are beyond our control.
In case of a delayed shipment, please contact us, and we will assist you in resolving the issue with the courier.

Returns, Refunds, and Exchanges
We accept returns, refunds, or exchanges under the following conditions:

- The product is damaged, has a quality defect, or a print-related issue.
- The issue is reported within 7 days of delivery.
- The item must be unused, in its original packaging, and in resalable condition.

How to Initiate a Return or Exchange
Contact Us:
Email us at support@cottncurls.in (or your designated support email) with:
- Order ID
- Clear photos of the damaged/defective item
- Description of the issue

Approval:
Once reviewed, we will notify you of the approval and provide instructions for the return or exchange process.

Shipping the Item:
Customers are responsible for securely packaging the item for return. We may arrange a pickup or ask you to ship it to our address:
White Street Enterprises Pvt. Ltd.,
C-123 Shastri Nagar, Near Krishna Temple,
Jodhpur, Rajasthan 342003

Refund Process
If eligible, a full refund will be processed to your original method of payment within 7–10 business days of receiving the returned item.
In case of exchange, the replacement will be shipped after we receive and inspect the original item.

Important Notes
- Returns are not accepted for reasons such as change of mind or dislike of color/style once delivered.
- We do not accept returns beyond 7 days of delivery under any circumstances.
- Items purchased on sale or with promotional discounts are not eligible for returns unless defective.

At Cotton Curls, our handbags are thoughtfully designed to accompany you through workdays, weekends, and everything in between. Made from premium cotton, durable canvas, genuine leather, and cheerful prints, each piece deserves a little love to keep looking its best.

To maintain the beauty and longevity of your bag, we recommend the following:

• Spot Clean Gently: Use a soft cloth, mild soap, and cold water to gently clean any stains on cotton or canvas. Avoid soaking the bag or scrubbing harshly.
• Keep Leather Fresh: For bags with genuine leather detailing, wipe clean with a dry or slightly damp cloth. Use a leather conditioner occasionally to keep it supple.
• Air Dry Only: Never tumble dry. If your bag gets wet, stuff it with tissue paper to retain its shape and let it air dry naturally away from direct heat or sunlight.
• Store Thoughtfully: When not in use, store your bag in a dust bag or cotton pillowcase. Avoid hanging it by the handles to prevent stretching.
• Avoid Overstuffing: To preserve the shape and structure of your bag, don’t overload it with heavy or bulky items.

With proper care, your Cotton Curls handbag will stay vibrant and reliable for years to come — just like your style.